ROWE (Results-Only Work Environment) is a human resource management strategy originally piloted at Best Buy, wherein employees are paid for results (output) rather than the number of hours worked.[1] The executives at Best Buy who proposed the strategy have since started a consulting group called CultureRx.[2] The strategy has subsequently been implemented at a second large American retailer, Gap.[2]
ROWE in practice means "each person is free to do whatever they want, whenever they want as long as the work gets done."[3] Employees control their own calendars, and are not required to be in the office if they can complete their tasks elsewhere.
- Pros
- Flexible work hours
- High employee satisfaction
- Emphasis on bottom line results
- Cons
- Output measurement is harder for some jobs (overhead, administration)
- Management can be challenging
- Some people have a harder time working with people without face-to-face interaction
- Can be destructive for individuals who don't have the discipline to hold themselves accountable for what they should work on.
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